Brand Customer Care Tips
July 9, 2016 2016-07-09 20:04Brand Customer Care Tips
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7 Ways to Help a Complaining Customer into a Complimenting Customer
- Listen
“To listen closely and reply well is the highest perfection we are able to attain in the art of conversation. ” – Francois de La Rochefoucauld
- Respect
“For us, our most important stakeholder is not our stockholders, it is our customers. We’re in business to serve the needs and desires of our core customer base.” ~ John Mackey
- Trust
“To keep a customer demands as much skill as to win one.” -American Proverb
- Reward
“Customers may forget what you said but they’ll never forget how you made them feel. “
- Deliver
“Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong.” ~ Donald Porter
- Irresistible offers
“Here is a simple but powerful rule: always give people more than what they expect to get.” ~ Nelson Boswell
- Relationships
“In the world of Internet Customer Service, it’s important to remember your competitor is only one mouse click away. “ ~ Doug Warner
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