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7 Ways to Help a Complaining Customer into a Complimenting Customer

1. Listen

“To listen closely and reply well is the highest perfection we are able to attain in the art of conversation. ” – Francois de La Rochefoucauld

2. Respect

“For us, our most important stakeholder is not our stockholders, it is our customers. We’re in business to serve the needs and desires of our core customer base.” ~ John Mackey

3. Trust

“To keep a customer demands as much skill as to win one.” -American Proverb

4. Reward

“Customers may forget what you said but they’ll never forget how you made them feel. “

5. Deliver

“Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong.” ~ Donald Porter

6. Irresistible offers

“Here is a simple but powerful rule: always give people more than what they expect to get.” ~ Nelson Boswell

7. Relationships

“In the world of Internet Customer Service, it’s important to remember your competitor is only one mouse click away. “ ~ Doug Warner

RESOURCES:

Rebrand: The Ultimate Guide to Personal Branding

Bernard Kelvin Clive Amazon books